Job in Kenya: Media Account Manager

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Recruiter: Thomson Reuters

Position purpose:

Role to be based in Nairobi, however applicants in different locations will be considered

  • This position manages and grows revenue and market share at designated accounts to maximize customer satisfaction and achieve company’s strategic objectives
  • Develops and maintains client relationships to ultimately drive revenue growth
  • Develops and executes account strategy by collaborating with account team to deliver stronger, more relevant value propositions

Responsibilities:

  • Manages, retains and grows revenue, responsible for sales and the customer relationship
  • Cultivates customer relationships and ensures effective service delivery to accounts
  • Focuses on customer’s satisfaction, knows the customer’s business and workflows, develops proper contact network within accounts
  • Supports execution of strategy at the account level
  • Works with and brings in experts/specialists onto the team where required, has oversight of all account activities
  • Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.
  • Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly
  • Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities
  • May provide customer product training as necessary
  • Accountable for individual expense budget management

More informations & Application: Thomson Reuters

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