Job in Kenya: Key Account Manager


Recruiter: Givaudan

Position purpose:

Givaudan are looking for experienced senior sales/business professional with successful track record on Kenya market and across East Africa. You must have highly advanced skills across assigned account management scope, leading and influencing others, and in strategic account planning. You will need to contribute to the growth of the key accounts and support regional account strategies/lead local account plan and related activities that should result in defense of current business and successful attack on new business. With customers at the heart of all we do, you will also require to provide outstanding service to the customers on commercial and logistics front. You shall report to Sub Saharan Africa commercial leader, Johannesburg South Africa based.


  • Grow Givaudan Fragrances business in Eastern Africa, with designated accounts by managing top and bottom lines
  •  Assume lead role for all Givaudan activities for designated accounts
  • Cultivate productive relationships with key decision makers and senior influential leaders
  • Ensure Givaudan is well-positioned to participate in core lists and targeted briefs
  • Develop thorough understanding of customer potential through analysis of brand strategies, positioning, strengths and weaknesses and competition
  • Develop/review/monitor strategic Account and Category plans, sales forecasts and budget for key accounts
  • Present Account Plans to Creative Fragrance Management, Perfumery, Marketing, Consumer Research, Applications and Technology
  • Drive internal efforts to achieve Account Plans, collaborating with Creative Fragrance Management, Perfumery, Marketing, Consumer Research, Applications and Technology, ensuring the most efficient management of Givaudan resources
  • Attract new business and defend existing business, identifying and creating opportunities for Givaudan to participate in targeted customer briefs, articulating Givaudan’s value proposition, promoting new fragrances, concepts, technologies or products
  • Monitor competitor activity
  • Follow-up on customer submissions and manage wins to production and launch
  • Follow KPIs versus targets (Sales, Gross Profit, win rate…) and take corrective actions if necessary
  • Lead negotiation of pricing agreements in accordance with company guidelines
  • Ensure implementation of negotiated pricing agreements; support Customer Care in managing and optimizing Supply Chain; support Credit Management in collecting receivables
  • Manage and resolve customer complaints and ensure prompt resolution
  • Comply with all appropriate Givaudan and statutory EHS and regulatory guidelines

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